Experience designing, deploying and maintaining services in a mixed OS, physical/containerized/virtual environment, from the ground up (Docker, VMWare, Windows Server, Linux) Expertise managing and implementing Microsoft services (Active Directory Domain Services, AzureAD, MS365 OneDrive, SharePoint, Teams, Intune, etc.) Proficient with Storage devices/protocols (smb, nfs, object) Demonstrated history of technical competence and ownership on at least one project Flexibility to deal with sometimes rapidly changing situations while still achieving project deliverables in a timely fashion Openness to new ideas and a willingness to consider alternate approaches and critical feedback Ability to create high-quality documentation that other team members can follow Experience with monitoring or observability tools (Datadog, Solarwinds, Cloudwatch) History of staying current on system and security trends Outstanding customer service and interaction skills, both verbal and written, and a strong history of “whatever it takes” support Collaborate with IT team members and other departments, providing technical guidance and helping establish best practices Build, test, deploy, and operate services, constantly iterating and improving Demonstrate a balance between agility and service stability, across many services Demonstrate service ownership, understanding service health and participating in root cause analysis across many services Work well as part of a team in a fun, fast-paced environment You’ll be friendly and eager to dive into any problem thrown your way. You’ll be technically sharp, get technical concepts at their core, and go beyond comfortable, “same old solutions.” You'll own your work top to bottom, front to back, and never throw it over a wall. You'll rarely settle for the default settings. You’ll think automation first and manual second, using the right technology to solve the right problem. You're enthusiastic, recognizing there are any number of areas in which you can make an impact. You'll be a self-starter and be willing to handle all manner of tasks with a positive attitude and a minimum of hand-holding. This position will require you to carry a mobile device and will occasionally require after-hours and weekend work.