Research business problem & plan technical solutions, software & system recommendations. Develop & document detailed data integration & other technical specifications and designs Provide application system knowledge to vendor and other cross functional teams. Work & coordinate with product vendor and internal architecture, application services, infrastructure, release management and other relevant stakeholders to enable a smooth deployment. Manage unstable applications / systems by helping to resolve incidents and issues. Work closely with end users to review, guide, troubleshoot and resolve contentious production issues. Develop & document standard operating procedures for transition system support into routine operations. Enable building of knowledge databases for technology, solutions and domain areas. Continuously work on capturing and transferring tacit knowledge to vendors and knowledge management systems. Maintain the common I/O access subsystem (database access layer) used to access these files. Maintain the in-house developed utilities that assist in managing the databases and their integrity. Production and Test problem troubleshooting, debugging & coordination of resolution. VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.