Undergraduate/Bachelor's degree required; Real Estate or Finance preferred and/or a minimum 2 year of relevant experience required Ability to provide advanced support on all externally support ARGUS/Altus product offerings Ability to navigate configuration on various systems (NetSuite, eCommerce, Salesforce, NetDimensions, CloudShare, AdobeConnect, SharePoint, Azure DevOps, etc.) Excellent communication and interpersonal skills; ability to interact with leadership; high degree of professionalism IT and Development knowledge level expertise for problem-solving, technical, infrastructure and configurations skills to work through unique and elevated issues and inquiries Monitor, action, and resolve all provisioning related tickets in a timely manner. Provisions delivery and user platform access to customers and for internal needs, as well as provides training to customers as required. Liaison with global team to onboarding new and existing team members on all system and department operations Provisions data hardware for customer deployments based on predefined templates or instructions. Develops, tests, implements, maintains, and documents automation tools for provisioning. Provides implementation timeline to the customer and works collaboratively with the internal team to implement in accordance with the project plan. Reports problems to avoid delivery delays. Product licensing, account, contacts and data auditing across CRM and ERP platforms Provision and maintain training virtual and hosted solutions Platform data cleansing and compliance On demand technical and usage assistance for all departmental system and services incidents