Bachelor’s Degree in applicable field or 3-5 years of relevant experience preferred\r\nService oriented focus and ability to work as part of a fast paced, high performance team\r\nStrong verbal and written communication skills as well as interpersonal skills\r\nAbility to handle multiple assignments, prioritize tasks, and meet demanding deadlines\r\nStrong organizational skills\r\nHigh-energy, can-do attitude\r\nExcellent decision making, analytical, and customer services skills.\r\nExperience in relevant industry/platform\r\nSkilled in triaging customer requests\r\nAct as an escalation point for our Customer Experience Specialists\r\nRespond to customer requests for technical support\r\nReview and contribute to the Knowledge Base\r\nProvide timely follow-up to customers\r\nProvide thorough and complete case notes and documentation of customer issues\r\nStay current on evolving product functionality and new releases