Bachelor’s Degree in applicable field or 2-5 years of relevant experience preferred Service oriented focus and ability to work as part of a fast paced, high performance team Strong verbal and written communication skills as well as interpersonal skills Ability to handle multiple assignments, prioritize tasks, and meet demanding deadlines Strong organizational skills High-energy, can-do attitude Excellent decision making, analytical, and customer services skills. Experience in relevant industry/platform Skilled in triaging customer requests Act as an escalation point for our Customer Experience Specialists Respond to customer requests for technical support Review and contribute to the Knowledge Base Provide timely follow-up to customers Provide thorough and complete case notes and documentation of customer issues Stay current on evolving product functionality and new releases