Autonomous, self-taught, proactive, curious and talent in troubleshooting Willingness to learn Video Game pipelines and tools to offer better support Experience with Windows 7-10 OS and applications, in a networked environment Experience researching, analyzing and interpreting automated systems problems Related experience and training in troubleshooting and providing help desk support Hands-on experience with source/version control systems and bug trackers like Perforce,Jira, Confluence Working knowledge of fundamental operations of relevant software, hardware and other equipment Familiarity with Linux, Mac,TCP/IP stack, etc. Excellent customer service practices Respond to requests for technical assistance in person, via phone, chat or email Diagnose and resolve technical hardware and software issues Stay current with system information and new technologies, changes and updates Create and follow process-documentation Manual work like moving desks, installing hardware, doing inventory management