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Customer Success Specialist Jobs in NY, USA

Customer Success Specialist

  • New York, NY, USA 
Reonomy
Negotiable
5 to 5 years
Full Time
Job Description

2 + years of prior Customer Success experience, preferably within a SaaS company. Prior experience in Real Estate Property Tax Management would be an asset. Experience managing a large and diverse client portfolio with a proven track record of outstanding customer service. Ability to recognize gaps in process and initiative to recommend solutions and best practices. Professional written and oral communication skills. Strong in-person and remote presentation skills. Time management and organizational skills to effectively manage multiple customers concurrently. Ability to determine business pain points and align with appropriate solution recommendations. Comfortable working in a project environment interacting with all levels of management. Passion for customer success with an eagerness to learn and take on new responsibilities. Act as primary point of contact and coach for our customers. Become a trusted advisor to increase product adoption, satisfaction, and retention. Ignite a sense of excitement with our clients and build relationships at all levels from end-users to Senior Executives through engaging emails, phone calls, and meetings. Maintain a high level of functional product knowledge and lead class-room style training sessions to support user activation and adoption. Position our solution within our clients’ organizations and inspire them to think strategically about how our platform supports their business needs. Document and track client issues and feedback, escalating as needed. Collaborate with fellow customer success specialists to provide a cohesive experience for our clients, and work with other departments to share information gathered from customers. Contribute to a company-wide culture of Customer Success. Assist with input and migration of customer data, directly and through various itamlink tools.

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