Effectively able to handle continuous flow of inbound calls (100-120 calls per shift) Comprehend customer's requests for rental services Proactively assisting customers' basic needs and problem solving Ability to multi-task and possess active listening skills Utilize excellent spelling and grammatical skills to relay written messages as necessary Accepting payments via phone Assisting prospective customers and upselling services Offering customer support via Live Chat Performing other duties as needed and assigned by supervisor High School Diploma Associate's Degree is a PLUS Bilingual is a PLUS Call Center Experience is a PLUS (inbound/outbound) Must be able to speak and read English clearly, professionally, and fluently Have good Patience -Attentiveness - Clear Communication - Effective Listening, with each customer interaction Must be able to type a minimum of 35 WPM 6 months+ in customer service role Experience working with a PC and be able to maneuver multiple screens simultaneously