Minimum of at least 2 years' experience required (Ideal Candidates are those with B2B Collections Experience). Commitment to producing accurate and high-quality work Experience in recording information regarding collection efforts. Advanced customer service experience. NetSuite experience a plus. Working knowledge of SalesForce.com a plus. Advanced Excel skills a plus. Excellent attendance history and strong work ethic. Demonstrate persistence, overcome obstacles, as it relates to Customer relations. Strong organizational, communication and management skills. Excellent interpersonal and communication skills -- both written and verbal. Strong analytical and problem-solving skills. Must be willing to work overtime as needed. Collects past due or delinquent customer accounts Review/cleanup of unapplied cash. Responds to customer inquiries relating to account issues and reconciles customer accounts and disputes. Monthly review of customers with old outstanding balances. Works closely with in house Legal counsel and 3rd Party collection agencies to collect on delinquent accounts. Communicate with Sales, Billing, and Cash Applications regarding collection and customer account related issues. Answer incoming customer calls and emails Provide monthly commentary with Business Unit Leaders