The personality and customer-focused experience. You have a positive attitude, and you are animated and assertive. You have worked in customer service or client-facing roles. You want to grow your career in a winning, fast-paced environment with a group of fun mates. Charisma and relationship-building skills. You can engage anyone in a conversation, earning their trust. You can explain concepts and come up with time-saving, simple solutions on the fly. The drive. You are goal-oriented and motivated by delivering outstanding service to clients. Outstanding communication skills. You have an exceptional telephone manner and the comfort to reach out to clients directly. You can compose professional emails and create reports. The technical skills. You are comfortable with MS Office, and you enjoy learning new tools quickly. Proactively manage our commercial clients. You will work with small to medium-sized businesses, delivering excellent service. You will manage client expectations to ensure they understand processes and timescales. Maintain records. You will ensure Altus has collected and entered all of the required documentation about clients to successfully deliver a full service. Manage processes. You will work with other departments to ensure we deliver the best possible outcome for our clients and escalate any issues to Team Leader/Senior Account Manager as and when they arise. Grow accounts. You will actively seek opportunities to generate extra business. fun team that champions work-life balance. You will be part of a close-knit team in an office with an upbeat, positive culture that enjoys a good challenge, competition, or game. We can often be found having a drink at the local or out for a team lunch. We love to celebrate, be it a success or an occasion on the calendar. We are constantly integrating games into our work from Monopoly, Cluedo to trivia. Training, mentorship, and career development. You will be partnered with a team leader for ongoing support and learning under the guidance of experienced managers. As we grow, so does the need for genuine team players with the chance to move up internally to a variety of roles and departments. A competitive salary. This role is KPI focused with team-based quarterly service targets and a quarterly bonus for high performers.