Broad knowledge in the electrical system & wire harness domain • Detailed understanding of the whole process of design, manufacture and service of harnesses • Experience with Siemens DI SW Capital tools or other electrical system design tools/flows • Knowledge of MCAD systems (e.g. NX, ProE, CATIA) • System and database administration for Progress, Oracle and PostgreSQL installations and sys-admin trainings a plus • Candidate must be self-motivated, be able to work independently but collaboratively and be able to thrive in a fast-paced and evolving product and technical environment. • Demonstrated ability to build strong rapport and credibility with customers organizations while maintaining a company internal network of contacts • Manage multiple tasks and customer issues concurrently • Strong technical communication skills and presentation skills • Strong project management and communication (written and verbal) skills • Ability and willingness to travel • BSEE or BSME, 5+ years of electrical system (and/or electrical harness) design and manufacturing experience desired • Proactively help customers quickly become productive with Capital • Introduce and drive the adoption of tools, features, enhancements, services, thus contributing to the continuous growth of customer support business • Help customers to achieve project deadlines by providing support by phone, by electronic means or on-site • Engage with existing customers to understand and provide support and guidance for their design and manufacturing methodology and challenges • Assist account teams with struggling customers • Interface with customers and 2nd line / internal support and provide feedback in both directions • Regularly participate in meetings and conference calls with customers • Evaluation of customer specific enhancements in beta-state of the software • Work as part of the account team to develop solutions for customer issues and take an active role to communicate these solutions to the customer. • Capture knowledge for web-based support systems • Provide pro-active customer feedback into product marketing and engineering to drive improvement and future evolution of the product line • Actively participate in marketing and sales activities such as, workshops, seminars, etc. • Provide 1st line support for all tools in the Capital tool suite • Provide customer advocacy and product supportability to influence product direction and quality • Covering support focused on the United States and offering worldwide assistance