Bachelor’s or Master’s degree in a relevant field 3+ years of experience in customer success or account management in the learning industry Strong communication and interpersonal skills Proven track record of managing customer relationships and driving adoption and renewals Ability to work independently and manage multiple projects simultaneously Experience with data analysis and reporting Familiarity with learning management systems and e-learning platforms Fluent in English, both written and spoken Demonstrated ability to coordinate cross-functional work teams toward task completion Experience with Microsoft Office products (especially Excel & PowerPoint) Qualifications: If you are passionate about learning and customer success, and have experience managing customer relationships in the learning industry, we encourage you to apply for this exciting opportunity. Manage and improve the adoption and renewal processes for our Learning Services Managing the different facets of learning services subscription renewals as well as forecast renewals. Refining renewal strategies addressing the challenges of existing customers and proactively engage with different stakeholders reducing the churn rates by also assessing “high-risk” clients Define and execute adoption and renewal campaigns as well as enhancing existing campaigns with Xcelerator Academy. Building a strong internal network and advocates for learning services bridging between Marketing, Sales, Services and Customer Success to drive customer growth Monitor customer usage and engagement to identify areas for improvement or additional training needs. Analyze customer data to identify trends and develop strategies for customer adoption, retention and growth. Augmenting the upsell and cross-sell opportunities. Working with the portfolio manager to receive feedback on the growing requirements of a customer and identify areas for improvement. Meeting the desired goals and establishing metrics. Develop and maintain a deep understanding of our Learning Services and their use cases Develop and maintain relationships with key stakeholders and coordinate work between different teams at different locations. Create and where appropriate present enablement and customer facing assets as well as coordinate the release of collaterals. You will also support to communicate learning service updated and new features to customers. Enable field on campaigns and strategies.