Ensure continuous review, audit and checking of Underwriters process and decisioning Ensure the quality of the Underwriting teams work, regulatory requirements are met, and lending policies are adhered to Review and encourage the team to achieve daily, weekly and monthly KPIs Ensure that the rota is updated and covered for Saturdays and late shifts and any absenteeism Support the Credit Manager to ensure policies and procedures are adhered to Ensure a positive attitude and best practice are followed, setting an example to the team Liaise with the Credit Manager and the Marketing team to ensure conversions are achieved or exceeded, highlight issues quickly and provide support to ensure they are resolved Support and at times deliver morning huddle meetings to outline the tasks for the day and any changes to strategy required. Review applications prior to final decision throughout the day and feedback where required to relevant team members Liaise with Credit Manager to suggest process improvements, team member monitoring, training gaps, underwriting standards, and targets Complete comprehensive reviews of customer applications. Ensure all mandatory requirements are completed on every application and KYC, Credit Checks and Affordability Assessments have been completed in full Review customer documentation to ensure compliance with the relevant policy Managing accounts to ensure they are correctly and efficiently organised Ensure detailed and accurate notes are kept on all dealings with customers Aid the IT team with testing of new processes within the UW dept Key Skills Required Good Analytical skills Strong organisation skills Excellent verbal and written communication skills