Deliver excellent Customer Service communication across all contact channels whilst ensuring the appropriate action is taken ‘right the first time’ on any customer activity Be professional and compelling to present and promote our full range of services and product features and benefits to our customers and prospective customers Strive to resolve customer complaints at first touch across our whole product range and client base Support eradication of complaints using Root Cause Analysis and identifying failure in our process Take ownership, manage workload and be responsible for formal complaint management and FOS referrals and compliance as required Operate in a fully compliant manner and complete and pass all required regulatory training Consistently support the Department Team Managers to achieve required standards under the service level agreements, quality monitoring and audit processes Perform ad hoc tasks as and when required by your line manager Digital Customer Service Assistant You: Excellent Customer engagement skills verbal and written Self-motivated with a proactive, positive, enthusiastic, professional, confident and calm attitude, acting with integrity and fairness Demonstrate a desire to drive success within the contact centre Good team player with a willingness to co-operate with and assist other team members A good work ethic with attention to detail and organisational skills with the ability to prioritise and manage time effectively when required