Cleaning designated areas to high standards, following cleaning schedule for deep cleaning each room. To ensure that all external areas, terrace, smoking areas, binstore are cleaned throughout the evening. To provide excellent customer service to our residents and ensure that all residents are always acknowledged and greeted whenever they are met. To be vigilant whilst carrying out duties, continuously check for any damage, faults, or defects. If found, follow the reporting procedures to the management team. To attend to any query or incident within the residence and resolve the issue promptly. To take the lead in the event of an emergency, following procedures and contacting the relevant emergency services, and escalating the issue to Residence Manager.