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Contact Centre Agents Jobs in Scotland, United Kingdom

Contact Centre Agents

  • Glasgow, Scotland, United Kingdom 
BMW UK
Negotiable
2 to 2 years
Full Time
Job Description

Handling customer bookings by phone, WhatsApp and web. Offering customers convenient options while their car is with us, like courtesy cars or a collection service. Monitoring branch diaries to check for alternative booking solutions if a customer’s usual branch is busy. Upselling routine maintenance like timing belts or coolant changes as per manufacturer guidelines. Accurately recording customer information and updates and maintaining records of conversations and actions.

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