Experience and qualifications; 5+ years of experience working in a user research or related role. In-depth knowledge and application of design thinking methodology. With full accountability, have led research on complex projects with large teams. Can scope, prepare and execute research plans which align with project goals and mitigate risks. Loves collaborating with colleagues and clients to synthesise research data. Can tell a great story and bring findings to life to help build empathy for users. Can show us interesting and thought-provoking methods for delivering research (both successes and failures), i.e. from creative approaches to tackling challenging research briefs to using evidence to shape the problem space. Awesome hands-on skills in delivering research artefacts and strong outcomes. Likes producing key insights, journey maps, personas, user needs, etc that drive projects forward. A strong POV on how to continuously improve and set the standard for our research output. Has guided colleagues who have less user centred design experience or mentored junior designers or researchers. Experience working within design sprints/agile methodologies. Understanding of how to align business and user needs, through the agile phases. A strong advocate for delivering accessible and inclusive services that work for all users. Package; Softwire operates transparent pay scales and a profit share scheme based on role and overall company performance Base salary is based on experience in role and ranges from £54,200 – £71,100 You can expect to receive an average of £9,000 – £13,000 in profit share depending on your experience and company performance Pension: Additional 5% of salary