Advanced English writing and grammar skills 2+ years of experience creating self-help resources Tech-savvy person with the ability to simplify complex technical aspects for our customers Proven interpersonal skills developing strong relationships with your teammates and other cross-functional teams Self-starter with the ability to work efficiently under limited supervision in a remote working environment Experience with structured content (DITA XML preferred) Experience with search engine optimization (SEO) for knowledge base content (optional) Create, publish and maintain professional digital content (articles, user guides, etc.) focused on helping our customers self-assist Collaborate closely with product, development, customer care, and marketing to prepare for releases and improve the customer experience