Attention to detail and good problem-solving skills. Excellent interpersonal skills. Good written and verbal communication. Fluent spoken and written English. Fluency in Spanish, French, or German is desirable. Prior experience in tech support, desktop support, or a similar role is desirable. Comfortable dealing with technical documentation, and understanding of basic code samples (for example, in Stripe’s documentation) Familiarity with Stripe APIs and documentation is a distinct advantage. Troubleshooting technical issues. Confidence in a customer-facing role. Providing timely responses to customers. Providing support in the form of procedural documentation. Managing multiple cases at one time (~40 per quarter). Following up with customers to ensure the problem is resolved. Ensuring that internal reporting tools accurately reflect the status of the customer’s integration.