· 10+ years prior experience in solutioning and implementation of product designs · Ability to comprehend and translate complex technical issues and apply to business solutions · Demonstrated success in customer relationship management · Exceptional time management, organization and planning skills · Self-starter with a demonstrated ability to achieve results as part of effective team and ability to effectively prioritize and multi-task under deadlines · Excellent verbal, written, presentation and interpersonal skills · Strong project management skills · MES/ Manufacturing/ ERP knowledge will be an added advantage · ITIL / ITSM knowledge required · Carry out implementation of solutions and designated products following a detailed project plan and in accordance with contracted project scope · Managing activities including need analysis, data review and product demonstrations · Application Support Analyst for EFI Productivity Suite Team by providing support to Radius ERP tool, PSA, Printflow and Auto Count Scheduling Tool · Solve issues related to Radius, PSA, Auto Count, Market Direct · Work independently with peers and mentor team members to gather and translate business requirements into product specific designs and specifications while expanding application expertise and knowledge of business processes · Driving all aspects of successful implementation from requirements and design to mentoring and delivery · Generating discovery meetings and documenting final solutions for customers and providing knowledge transfers · Identify risks and impact for all product and solution implementation · Provide technical support to sales process · Optimize solutions and applications for performance needs of customer environment · Work with customer with setting up the parameter and configuration required to deliver the functionality defined in the contract scope · Work with customer on test strategy and planning to ensure successful solution implementation · Implement industry best practices into all the solutions developed for customer needs · Provide status and other metrics reports for governance teams and stakeholders based on project milestones and other communication requirements