Minimum of 2+ years related work experience in customer facing technical roles. AWS experience. Good understanding of TCP/IP and protocols, specifically SMTP, DNS and HTTP/S. Experience in Technical Network and Security troubleshooting, installation and support. Knowledge of Networking and Security. Ability to multitask in a high passed environment. Have strong analytical, troubleshooting, and problem-solving abilities. Technical Writing Skills with high proficiency in messaging practices, MS Word, MS Excel, and MS PowerPoint. Adequate exposure to new age technologies like Cloud, SDN, VDI, Cloud Services. Excellent Presentation, Communication (oral and written) and interpersonal skills. Should be self-driven and result oriented. Positive attitude and willingness to take ownership and perform tasks. Understanding of project management methodologies and the project life cycle. Good understanding of ITIL, ISO concepts. Providing Infrastructure/Cloud Services Solutions and Managed Services Solutions to our customers. Ownership or support on creation of deliverables (Low Level Design, Acceptance Test Plan, Migration scenario). Liaise directly with customer to obtain all relevant technical information for successful design, project delivery. Provide product training. Manage multiple active migrations and integrations. Propose innovative and comprehensive solution aligned to company & industry standards. Consistently deliver high quality technical service new clients ensuring that customer satisfaction is maintained or improved. Stay abreast of technical, issues, options, and advancements within the internetworking industry relevant to the TitanHQ portfolio. Shift work may be applicable. Work closely with Sales, and Technical teams. Comply to internal processes like delivery assurance etc.