• Lead the development of solution architectures in specific business, infrastructure, or functional areas • Within a change programme, lead the preparation of technical plans • Provide advice on technical aspects of solution development and integration (including requests for changes, deviations from specifications, etc.) and ensure that relevant technical strategies, policies, standards, and practices (including security) are applied correctly. • Responsible for articulating the Vlocity vision and product strategy, troubleshooting software deployments and implementing technical projects plans. • Prior experience working with Salesforce.com cloud software or similar CRM applications is a requirement along with deep industry expertise in our target verticals. • Design large or complex systems • Adopt and adapt appropriate systems design methods, tools and techniques selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches, and ensure they are applied effectively • Undertake impact analysis on major design options and trade-off • Make recommendations and assess and manage associated risks • Review others' systems designs to ensure selection of appropriate technology, efficient use of resources, and integration of multiple systems and technology • Ensure that the system design balances functional and non-functional requirements • Contribute to development of systems design policies and standards and selection of architecture components. • Experience with Salesforce Industries for Telecommunications (ie Vlocity), Salesforce Service Cloud, Sales Cloud and Communities. Relationship Management • Identify the communications and relationship needs of stakeholder groups • Facilitate open communication and discussion between stakeholders, acting as a single point of contact by developing, maintaining, and working to stakeholder engagement strategies and plans • Facilitate business decision-making processes. Expert Advice • Actively maintain recognised expert level knowledge in one or more identifiable specialisms • Provide definitive and expert advice in their specialist area(s) • Oversee the provision of specialist advice by others, consolidate expertise from multiple sources, including third party experts, to provide coherent advice to further organisational objectives • Support and promote the development and sharing of specialist knowledge within the organization. To be successful in this role you should have experience of carrying out the Solution Architect responsibilities defined above in at least one large project from inception to completion.