At least 2 years’ experience as a Customer Success representative(or similar role) Experience in a SaaS, software or technical based Company would be preferable A technical degree of some sort would be advantageous Excellent communication skills with the ability to listen well and relay information in verbal and written format Strong relationship building skills, credible and personable Customer focused with the ability to understand customer needs and a passion for exceeding expectations Ability to understand technical products and issues Strong problem solving skills, able to identify issues and root cause and propose solutions Super organised to manage a high workload and prioritise effectively. A trustworthy team player, who can work well across all teams and with stakeholders Good presentation skills with the ability to present to varying audiences Reporting to the Senior Partner Success Manager you will be working with our Managed Service Provider(MSP) partners to ensure we reach their desired outcomes and maximise the value that they get from TitanHQ’s solutions. Onboard new MSP partners Respond to MSP issues raised by Channel Accounts Managers(CAMs), Work with Support team, Finance and Product teams to solve. Cultivate and strengthen relationships with both business and IT decision makers within assigned MSP accounts, Work with them to resolve product usage issues. Act as a point of escalation for MSPs for all issues. Monitor and proactively manage MSP accounts using data and other information. Obsessively mange your At-Risk accounts to ensure you hit your revenue retention targets. Engage with low scoring Net Promoter Score customers to identify and solve their dissatisfaction drivers to reduce churn risk and drive lifetime value. Drive Customer Success initiatives aimed at increasing renewal, reducing churn and maximizing the adoption of purchased technology/subscription services. Identify and cultivate opportunities for the CAMs to cross- and up-sell into the existing customer base. Work with your Customer Success colleagues to be the Voice of The Customer within TitanHQ. Provide Support to the Senior Partner Success Manager on all initiatives that will drive MSP retention and customer satisfaction.