Ability to troubleshoot issues on Windows Servers, Windows workstation, Linux Operating systems. Knowledge of Application & Web Servers – Tomcat, Apache, IIS Knowledge on how to troubleshoot or manage databases – MySQL, Sybase, MariaDB, MongoDB, PostgreSQL. Effective communications skills Ability to multitask and work under pressure Time management skills Customer Service experience Proven strong written and verbal communication and interpersonal skills. Self-motivated and willingness to learn Proven ability to work well with technical and non-technical staff across numerous areas. Proven ability to work independently on multiple tasks with commitment and willingness to see issues through to resolution Excellent problem solving and Root Cause Analysis skills Proficiency in understanding, analyzing and defining corrective actions from data provided in logs, traces, and heap dumps. Understanding of virtualization and environments such as AWS, VMware, Virtual box Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPN’s, databases, storage, servers. Managing incident queues Handling calls with Customers Managing communication with customers Responding in a timely fashion to reactive or proactive incidents Recording and documenting incident tickets Monitoring Phones, emails, webchats for any incoming incidents Reporting, Analysis, Service Improvement Plans, Process diagrams, Knowledge creation / Management, Major incidents management, Sys admin Desktop support experience VMware sys admin or Database sys admin or Windows Server admin. Degree or Certificate in I.T. or related discipline is preferred ITIL certifications Technical Support experience working in a technical support role Tier 1/Tier Two.