Strong focus on customer support and excellent written and communication skills in English 1+ years of experience in a similar role, preferable with MDM/EMM Strong interest and sufficient technical competence for one of following; Android, iOS, macOS and Windows Self-managing with attention to detail Upbeat personality, positive attitude, team player. Advanced support --- You will take over escalations coming from Level 1 Support Specialists. Troubleshooting --- You will identify, repeat, limit and solve customer problems. Stakeholder Management --- You will cooperate with technical writers, product development and technical pre-sales teams regarding troubleshooting and testing new fixes. Reaching out to the customer to explaining the solution for their problem.