Good knowledge of the digital landscape and client management A good understanding on UI/UX is a plus In-depth knowledge on web, mobile and social domains Action-oriented, and enjoys the challenges of a fast-paced, high-stakes environment Strong communication skills, works well in a team setting Strong willingness to learn and grow independently, has an owner/builder mentality Strong entrepreneurial drive and be resourceful, with the ability to thrive in a fast paced, constantly changing environment A good experience in Excel, Word and PowerPoint is a plus Good understanding of technology and concepts within the digital, data, analytics and platform domain Roll out large scale web and mobile initiatives for our banking clients Works closely with IT to align on development tools & methodologies Ideate over web/email designs with UX designers and provide user experience feedback to enrich the recommended design Work with a variety of stakeholders, e.g., Scrum master, UX designers and back-end developers to align on and accomplish deliverables Assist with content development and information architecture Collaborate with a range of partners, e.g., Web Management, Online/Mobile platforms, Digital Banking, Digital Marketing, Marketing agencies, Legal, Compliance, Security Own interaction points with members of core team (e.g., test lead, digital marketing specialist, copywriter, analytics specialist, product specialist) and any other relevant stakeholders to get web updates done Read business requirements and turn them into technical implementation Act as “air traffic control” for Web channel – has strong understanding of Web and other digital channels Engage with data analytics team to assess & report test performance and projections Manage dependencies and efficiently communicate plans, issues and results with senior management on a proactive and regular basis Effectively manage priorities and backlog, and communicate workload, status and timelines with stakeholders Ensure that a compliance focus is embedded across the website and that regulatory requirements are satisfied while risks are mitigated and addressed Display awareness and understanding of the Operational Risk Framework for Retail Banking Display awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role