Bachelor or master’s degree in Technical Communication or related discipline, or at least three years of experience in writing complex documentation for web-based software. 3+ years of technical writing experience. Work with product manager and engineers to produce and maintain world-class documentation including User Guides, Integration Guides, API Developer Guides, In-product documentation (tooltips, descriptions etc.) Build and maintain enablement materials that go beyond traditional documentation, such as short online demo video clips, use case-based guided tours, and other educational techniques Learn complex concepts and communicate the information in a way that is engaging and understood by users Gather customer feedback on documentation to improve usability Monitor metrics on the usage of training materials as well as user feedback to prioritize future training investments Requirements: