About the job Grizzly Bear Refuge Shift Lead - Summer 2023 Role Summary Reporting to the Grizzly Bear Refuge Manager, the GBR Shift Lead position provides support in all aspects of operation at the Kicking Horse Grizzly Bear Refuge (GBR). The refuge is a natural 20-acre mountainside habitat that is home to our 21-year-old captive grizzly bear. This is primarily a supervisory and wildlife husbandry position responsible for maintaining operations of the GBR tours, guests experience, and staff experience. The GBR Shift Lead delivers interpretive presentations about grizzly bears to visitors, helps maintain public safety protocol, develops and assists in research projects, maintains the habitat ecosystem, and maintains a comprehensive database of ongoing operations and research. The position also requires assisting the GBR Manager with maintaining the well-being of our resident bear. Hours The GBR Shift Lead is a full-time position for six months of the year (April to October or May to November). During this time the position works 40 hours per week, but must be willing to work a flexible schedule when required. Hours may be slightly lower during some weeks due to inclement weather and low visitation. Key Responsibilities In absence of GBR Manager, maintain daily operations of the Grizzly Bear Refuge Care for the captive grizzly bear at GBR through the provision of food, water, hygiene, psychological enrichment, and habitat improvement Assist the GBR Manager with the design, development, and maintenance of the wildlife habitat, refuge facilities, and interpretive programs Assist the GBR Manager with staff training Ensure that all applicable wildlife protocols, procedures, and regulations are followed Educate the public on bear ecology and behavior through interpretive and private tours and foster an understanding of the importance of grizzly bears and GBR Conduct daily behavioral observation and data sheets Ensure staff are completing duties such as behavioral observations, correct feeding regimes, perimeter checks and other tasks as required Maintain effective inter-departmental communications throughout the resort Manage stressful situations such as guest complaints, employee conflict or wildlife related issues Encourage high morale and teamwork and lead by example In absence of GBR Manager, conduct coaching and educational sessions in the daily morning meetings to ensure necessary information is relayed. Compliance with all safety regulations of assigned tasks and ensure a clean and safe working environment with active participation in the health and safety program. Adhere to all environmental policies and programs as required Maintain professional knowledge as appropriate by fostering relationships with other wildlife professionals and reading any literature pertaining to grizzly bears Must have an outgoing personality, excellent communication skills, and be comfortable dealing with a wide variety of people from around the world Must display professionalism and conduct themselves in a manor that best represents the Grizzly Bear refuge and its goals