The Department Coordinator provides administrative support to the Innovation and Business Engagement department (Workforce Development, Applied Research, Community Based Innovation, Career and Employment Services, Business Intelligence, Innovation and Business Engagement). This includes logistical support for the sale and delivery of contract and custom training, marketing, and communications activities for the department. Manages the flow of correspondence with clients by responding to web and phone inquiries about program offerings and notifying the various program managers of any inquires that require attention. The incumbent will assist with implementing strategies to grow the Innovation and Business Engagement portfolio Education and Experience: A minimum of a 2-year diploma or equivalent in Office Administration or other related studies. A minimum of 2 years of progressively responsible work experience in a computerized office environment with an emphasis on customer service. Experience working in a post-secondary educational setting preferred. Experience using CRM technology (Salesforce.com) for lead conversion, account management and registration tracking Customer service experience with preference of experience supporting corporate clients. Other Required Qualifications: Proficiency in using a variety of computer applications such as MS Office Suite, email communications (Outlook), student/financial information systems (PeopleSoft), point of sale machine Interpersonal skills Time management and prioritization skills Both written and verbal communication skills Customer service skills Ability to work collaboratively with clients