Skills Development Centre provides vocational and non-vocational strength-based programs, and offers a wide range of products and services both locally and nationally to individuals and organizations. Products and services can be purchased and/or are free (fully sponsored or subsidized). YWCA Toronto’s Education and Training Institute is a vocational college registered with the Ministry of Training, Colleges and Universities offering two certified programs: Professional Office Administration Certificate and Professional Office Administration Diploma. Moving On To Success is an employment training program for low income women and gender diverse people, some of whom may experience domestic violence or who are at risk of abuse. Key Responsibilities Assists in responding to telephone and customer support inquiries concerning services offered by Skills Development Centre (SDC); Assists in maintaining accurate and up to date information with regards to client requests and other communication; Assists with coordinating mailing lists, client information database and evaluation tools; Advanced knowledge of work processing, database and spreadsheet to work on different administrative tasks Compiles data, statistics, and other information; Checks information gathered for completeness and accuracy; Prepares brief reports and correspondences; Assists in other administrative and reception duties including scheduling and confirming appointments; photocopying and collating documents for distribution, mailing, sending and receiving messages and documents; Assists in other duties as required.