About the job Our team at Victoriaville & Co is looking for a Customer Service Agent to complete its team!The candidate will be responsible for customer service for funeral homes.What are the tasks ?Answer to any requests our clients (funeral homes) may have in both official languagesTake customer orders via phone or our website.Ensure adequate follow-up with the team and clients via telephone and / or in writingEnsure the satisfaction of our customers by offering courteous, respectful and efficient service.All other tasks related to the jobWhat are the requirements if I am interested in this position?Perfectly Bilingual (English & French) both orally and in writingSkilled with IT and Microsoft Office SuitePrevious experience in customer serviceAbility to handle multiple tasks at onceGreat communication skillsTeam spiritThis position can be located at Victoriaville, Saint-Rémi, Peckring, Mount Forest ou Moncton. Remote work to discuss.