Who Are We? Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference. Target Openings 1 What Is the Opportunity? Under general supervision, this position is responsible for handling first party property claims including: investigating, evaluating, estimating and negotiating to ensure optimal claim resolution for personal or business claims of moderate to high severity and complexity. This position is a dedicated Claim Professional who is a first responder to catastrophic and workforce management events. The incumbent will be expected to respond 365 days per year with the ability to travel within 24 hours of notification. The position requires travel for periods of up to 28 consecutive days and often has numerous deployments throughout the year. The successful incumbent must be eligible and able to travel throughout the U.S. and Canada. This includes having the ability to obtain any work visa and/or permits required for entry and to perform work in the U.S. Requires working in adverse conditions such as a post hurricane or tornado event site. The incumbent must be able to work in various climates; including but not limited to ice storms in the East to hailstorms in the West. Additionally, the incumbent is required to deploy and assist in office-based workforce management events, including providing claim assistance in all lines of business as needed. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and region-specific regulations. Provides consulting and training resources and serves as a contact and technical resource to the field and our business partners. What Will You Do? Requires extensive domestic/international travel and must be available for deployment within 24 hours of notification At times, requires working up to the maximum number of hours per week allowed by provincial employment standards for Claim employees Handles 1st party property claims of moderate to high severity and complexity, as assigned Completes field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates Broad scale use of innovative technologies Investigates and evaluates all relevant facts to determine coverage, damages and liability of first party property damage claims (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first party property claims under a variety of policies; secures recorded or written statements, as appropriate Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, GL and other areas of the business, as needed Establishes timely and accurate claim and expense reserves Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters Negotiates with multiple constituents, i.e.; contractors or insured's representatives and conveys claim settlements within authority limits Writes denial letters, Reservation of Rights and other complex correspondence Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools Meets all quality standards and expectations in accordance with the Knowledge Guides Maintains an effective diary system, capturing all required data and documents claim file activities in accordance with established procedures Manages file inventory to ensure timely resolution of cases Handles files in compliance with region specific regulations, where applicable Provides excellent customer service to meet the needs of the insured, agent/broker and all other internal and external customers/business partners Identifies and refers claims with Major Case Unit exposure to the manager Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit Performs administrative functions such as expense accounts, time off reporting, etc., as required Actively provides mentoring and coaching to less experienced claim professionals May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed. Obtains experts as needed and assist the Litigation Claim Unit Performs other duties as assigned Perform other duties as assigned.