About the job Sirius Personnel is a Placement and Headhunting Agency that Specializes in Sales and Marketing Professionals in Canada. (www.siriuspersonnel.com) Profile: Our client sells workforce management software that helps companies streamline processes, optimize employee recruitment and much more. We are seeking a bilingual (English/French) Customer Service Manager based in the GTA to manage a team, coach them and provide strong leaderships skills. Territory: Canada Workplace: Based in the Greater Toronto Area (3 days in office, 2 home office) Products/Services: Workforce software Salary: Base $80,000-$90,000 Commissions/Bonus: 10% annual bonus Car allowance: $/km Expense’s reimbursement: All reasonable expenses reimbursed Other Benefits Dental Medical Telehealth Great Paramedical 3 weeks' vacation Flex days Employer contribution to RRSP Functions Provide exceptional customer service by coaching your team members to excellence Set standards for how our customer service reps deal and speak to clients Set clear objectives, monitor them and provide feedback regularly through 1 on 1's, sitting in on calls etc. Be the point of contact for key clients Set standards for client satisfaction Work with cross0functional teams to be in involved with those standards Set and monitor KPIs relating to customer service Interpret key reports and act on them with info gathered from other sources Work with staff on developing their talents Set consistent standards of excellence