ADULT CARE WORKER Emergency Shelter The Calgary Drop-In Centre (the DI) is more than emergency shelter. We provide essential care as well as health services, employment training, and housing supports to people who need help. Our programs and services connect people to permanent housing that meets their individual needs. Rooted in community and fueled by kindness, the DI proudly serves as part of the Homeless-Serving System of Care. Position Summary Reporting to the Coordinator, or acting Coordinator, the role of an ACW is to ensure the safety of all clients in the building. This is through both structured procedures and general interaction with the clients. Every client of the DI should be actively working toward the goal of housing; and an ACW should assist the clients in achieving this goal. You will assist in assessing the needs of each individual client and collaborate with other ACW’s, Case Management, Diversion, Supportive Housing and the Medical team. All interactions with clients will be done in a trauma informed manner and a client centered approach. The ACW role is a rotating role, meaning all ACWs must be able to work in all areas of the facility at anytime during a shift. Time Commitment 40 hours per rotation. Some unusual hours may be required from time to time as the need arises. Schedule may be altered at the discretion of management and may be subject to change due to the quarterly rotational schedule. Job Duties ACW’s will conduct themselves in a professional manner when dealing with clients, members of the community, volunteers, emergency services and staff of the DI All interactions with clients will be trauma informed All interactions with clients will be client centered and driven Engage clients in conversations regarding housing and achieve the goal of obtaining housing Assist clients with their individual housing plan Maintain a presence in the building and clearly communicate the guidelines of the centre to clients, members of the community, volunteers, emergency services and staff of the DI Perform duties as outlined in the procedure manuals or assigned by the Coordinator Some, but not all may include Cleaning duties Laundry duties General wellness checks Specific location checks Assist in on job training with new ACW’s Actively participate in all required training Provide frontline support, training and coaching to assist the Adult Care Workers in performing their duties effectively Communicate issues such as health and safety, staffing, client and public concerns with Coordinator To be engaged and present on assigned floors to assist clients, volunteers’ and staff who need assistance and to help provide a safe environment for all Provide input on existing or future programs at the DI Communicate with the medical team regarding clients’ health and distribution of medicine Assist with meal time to ensure the process runs smoothly Delegate various duties to staff and volunteers Perform other related duties as required Administrative Complete and maintain logs and progression details on the DI data base Assist clients with completing the Program Assessment Questionnaire Review pervious logs and progression details Maintain and record data as required for the position Some, but not all may include Completion of client sign-in logs to specific areas Communicate absenteeism within the guidelines of the DI sick policy Required Competencies Accountability Excellent Analytical Skills Excellent interpersonal skills Excellent communication skills, both, written and verbal Excellent professional boundaries Ability to work effectively with a diverse population Completion of (or working towards) a college or university program in any of the following; human services, community support, social service work, psychology, sociology, addictions or health-related discipline is considered an asset Previous work experience in a social service environment is a definite asset A combination of education/practical experience may be considered Knowledge of community resources for homelessness, health, mental health and substance use Understanding of the needs of marginalized adults and homelessness issues Experience working in distress and/or high-stress situations, which may include emergency response Strong customer service orientation would be ideal Eager to learn new systems and adopt improved best practices Must be acceptable of industry risks, including coming into contact with bodily fluids Proficient use of computers, Microsoft Office and any other database software(s) used to track service delivery; proficient in Office365 and Microsoft Office Suite 2016 2-way radio communication