Exabeam is a global cybersecurity leader that created New-Scale SIEM™ for advancing security operations. We help organizations detect threats, defend against cyberattacks, and defeat adversaries. The powerful combination of our cloud-scale security log management, behavioral analytics, and automated investigation experience results in an unprecedented advantage over insider threats, nation states, and other cyber criminals. We understand normal behavior, even as normal keeps changing — giving security operations teams a holistic view of incidents for faster, more complete response. Detect. Defend. Defeat.™ Learn how at www.exabeam.com. Exabeam is looking for a Technical Account Manager to be responsible for building and maintaining post sales relationships with Exabeam's largest and most valuable customers. You will serve as a trusted advisor, ensuring successful adoption, usage, and growth. You will be asked to go onsite with customers, therefore we are in need of someone located within the Sydney region. Responsibilities: Manage a portfolio of clients and build strong relationships with clients at various levels Be our clients trusted advisor ensuring our clients are receiving the full value for all Exabeam products Quarterback clients through the full client life cycle from product deployment to steady state (operational use) Collaborate with the Exabeam account team and clients to ensure deployment architecture and specifications will be successful Ensures effective hand offs between support and Exabeam Authorized Service Delivery Partners Being aware of our client’s security posture to include understanding of the security architecture and security operational best practices Provide consultation on how our clients can leverage Exabeam within their Security Operations and drive adoption of our technology Provide guidance on use case implementation based on client’s security posture and top risks Being the liaison for our internal support teams who interface with support engineers, product managers and our internal engineering department Provide monthly service updates to review product health and successful detection, investigation and proactive hunting capabilities In collaboration with our Product Management teams the TAM will manage all actions related to feature requests Have quarterly service reviews for more in-depth check-in for product health and successful detection, investigation and proactive hunting capabilities Meet onsite in-person for at least 1 quarterly service review to drive our client relationship and partnership with our clients use of Exabeam Requirements: University Degree, Diploma, or equivalent experience 3-5 years of direct customer engagements At least 2 years in a Cyber Security related role Must have Linux Command Line proficiency Solid client facing personality Excellent written and spoken communication skills Nice to Have: Excellent problem-solving skills and analytical mind set Programming languages and scripting skills are an advantage 3+ years of TAM experience Exabeam is privately funded by Blue Owl Capital, Lightspeed Venture Partners, Cisco Investments, Norwest Venture Partners, Acrew Capital, Icon Ventures, and investor Shlomo Kramer. For more information visit https://www.exabeam.com or follow us on LinkedIn and Twitter. Looking for more? Check our reviews on Glassdoor. In connection with your application and communications with Exabeam, we will have access to some of your personal information. We have technical and organizational measures in place to ensure this information is protected. For more information about how we use and/or protect your personal information, including the categories of information collected, categories of use, and purpose of use, is available on our Privacy Policy at https://www.exabeam.com/legal/privacy-policy/.