About the role This is not a typical break-fix support role. We are Atlassian generalists, providing support, design and implementation services to our clients so they can get the most from their use of the Atlassian suite. Reporting to the Managed Services Manager, you will: Provide ticket-based, email and phone support to our partners, clients and staff around the Atlassian tools and supporting infrastructure. Handle Level 1, 2 and 3 tickets including queries, incidents, problems, planned changes and larger projects. Become an expert in all the Atlassian tools and common marketplace apps. Contribute to the GLiNTECH knowledge base. About you We are looking for skilled, adaptable team members with an ability and desire to learn more. If you match some (or all) of the technical and operational criteria below, we'd love to talk to you. Technical criteria You have previously worked on an IT support desk. You are proficient in both Linux and Windows. You have experience administering or configuring an enterprise software application (eg SAP, Salesforce, etc.). You have an understanding of SQL databases, networking concepts, and Java. You have experience with the Atlassian tools, in particular, Jira (desirable). You have working experience with AWS. You have a Bachelor's Degree/Diploma in Computer Science or equivalent professional experience. Operational criteria You are able to communicate effectively, both verbally and in writing. You are able to think quickly and deliver autonomously. You enjoy working both in a team as well as independently to solve problems. You have the right to work full-time in Australia.