Job Description Senior Research & Insights Analyst Permanent role Salary up to $135k + super Sydney CBD based with WFH flexibility Are you tired of mundane job ads that read like a generic laundry list of requirements? Look no further, because we have a captivating opportunity for you! We are seeking a talented individual with a flair for research and a passion for the Voice of the Customer (VOC) to join a leading Australian financial organisation .This isn't your run-of-the-mill position - it's a chance to harness your creativity and make a genuine impact on the organisation. As the Senior Research and Insights Analyst, you'll have the opportunity to work with cutting-edge tools like Qualtrics and Power BI to uncover valuable insights. But this role isn't just about crunching numbers and building surveys (although you'll be doing plenty of that too!). We're looking for someone who can weave a compelling narrative from the data, someone who can transform dry statistics into captivating stories that resonate with their stakeholders. Key Responsibilities Constructing qualitative and quantitative surveys that capture the essence of the customer experience Developing questionnaires that unlock the secrets hidden within the data Unleashing your data visualization skills to create impactful presentations Collaborating with both internal teams and external clients to consult and present insights But wait, there's more! We're not just seeking a data wizard; we want someone with a strategic mindset, a person who dares to question the "why" behind the numbers. Your ability to think critically and view the bigger picture will set you apart in this role. If you have experience with CSAT, NPS, and previous exposure to agencies or client-side environments, then you might just be our perfect match. While technical prowess is important, we don't expect you to be a tech genius. What matters most is your knack for effective communication and your deep understanding of VOC. So, are you ready to embark on an adventure where you'll be the hero wielding the power of VOC insights? Apply now and join a team of imaginative thinkers who are reshaping the way we understand our customers. Contact ailbhe@theonset.com.au or call Ailbhe on 0481346579.