At Fathom, Product Managers research, strategise and collaborate with engineering & design to deliver our flagship product and help our customers build better businesses. A pivotal function of the Fathom product team, Product Management spans across the entire lifecycle of new feature development. There are many tasks/responsibilities that fall under this role, but the core role is to facilitate the process from discovery to delivery, for thoughtful user-centric product outcomes that tread the balance of user needs, business objectives & technical constraints. This is a talented group of designers, engineers, business analysts and product specialists who love to collaborate, including people who are recognised as leading practitioners in their respective crafts. This is an opportunity to join them and contribute to the quality, value and functionality of a modern web application in a period of rapid growth. If this sounds like you - we’d love to hear from you! What you’ll be doing: Your work will vary from week-to-week, but could include, as an example: Translating the product direction and strategy into detailed requirements and prototypes. Planning & facilitating customer research (via interviews & surveys), and utilise these insights to drive customer-centric product development Working closely with internal teams to understand customer sentiment, needs, wants & frustrations, as well as tempering this perspective with your own data (qualitative & quantitative) Providing feature leadership and management to ensure smooth delivery of product, and happy teams Working closely with engineering and design to groom backlogs and line up sprints Working at the coalface by participating in customer interactions (webinars, support, research) Monitoring key product metrics, and utilise data observations in product decision making What we’re looking for: 3+ years experience working as a Product Manager in a SAAS organisation Ability to prioritise opportunities by weighing business and customer needs in decision making Proven track record for driving positive customer solutions through deep advocacy and clever problem solving A practical understanding of Agile development and product delivery lifecycle Experience with tools like Jira, ProductBoard & Coda Australian/NZ citizen or a permanent resident (visa sponsorship is not offered for this role) Experience or a background in accounting is a bonus but not required for the role What you’re all about: Customer focused - you obsess over the details of our customers experience, and think outside the box to anticipate the needs of users You love breaking down complex problems into their simplest form to achieve elegant solutions You're a self-starter who can identify improvement opportunities within the team and see things through to delivery Deeply analytical, you’re inquisitive and question potential conclusions and assumptions to form well rounded team solutions