The Role We are looking for a motivated Support Engineer with at least 2 years' experience providing Level 2 support who is ready to take their technical skills and client-focus to the next level by joining our growing Support Engineering team. To be successful in this role you are passionate about technology and love to work closely with colleagues and clients to deliver an exceptional 'service experience'. You understand the value and importance of IT to an organisation and can demonstrate the ability to analyse complex challenges to identify and implement a solution. You are well-organised, reliable and thrive working autonomously or in a team environment. Requirements Good knowledge of: Microsoft 365 and Azure cloud platform Teams and SharePoint Active Directory Excellent time management and organisation skills Ability to work autonomously and in a team Excellent professional communication skills - face-to-face, phone and email Excellent customer service skills and a strong sense of empathy Strong analytical skills with the ability to think outside of the box Hands-on experience with Windows Server and basic roles Ability to troubleshoot complex technical issues Excellent knowledge of Windows 10 and Office Suite Good knowledge of basic network troubleshooting Commercial awareness Whilst not essential, any of the following boxes you can tick earn you bonus points Experience working for a Managed Service Provider (MSP) Relevant bachelor's degree level qualification Any certifications ITIL certification MacOS knowledge Technologies: Hypervisor (VMware, vSphere, Microsoft Hyper-V) Veeam Backup and Replication Email Security (Mimecast etc.) Sophos Endpoint Protection or XG Firewall Microsoft SCCM or Azure Intun