About the Role Cross skilling your knowledge across cyber and monitoring technologies (perfect role to learn!) Answer support tickets and take appropriate action to resolve client issues. Respond to all enquiries from cliental within designated SLAs. Responsible for maintaining various cyber based projects with our client base. Provide technical guidance, advice, and training to system users. Build and maintain positive, constructive partnering relationships with our clients. Perform IT support for cyber security tickets according to documented processes. Facilitate knowledge sharing by creating and maintaining detailed and comprehensive documentation and diagrams in confluence, while also collaborating with other team members on standard processes. About You At least 2+ years experience in a similar client facing helpdesk/technical support role Excellent interpersonal skills to interact with clients and team members. Excellent communication and relationship building skills. Experience in collaborative multifunctional team Experience using Confluence, Remedy and JIRA would be beneficial. ITIL understanding. With a certification being beneficial. A growth mindset to cross skilling your knowledge across cyber and monitoring technologies such as Splunk, Dynatrace , Airlock and CyberArk