Are you looking to join an engaging, progressive company where you can use your excellent Customer Service & Admin skills? We have exciting opportunities for you to join our close knit team! You will be based at our Forest Hill office. We are looking to recruit CSO's on either part time or full time contracts with hours ranging from 48 - 76 hours/fortnight. The Customer Service Operators' focus is to assist customers with their inquiries, action them as required and/or redirect them to the appropriate area. All staff receive ongoing training and support in a team environment. The Customer Service role will: Receive incoming communications and affect outbound communications to support stakeholder enquiries and current and potential client referrals Provide high level of customer service across all communication interactions Manage a high number of customer interactions, of varying nature, each day Determine the nature of calls and provide appropriate response including transferring relevant calls to an appropriate staff member or escalation process if required Record all client information in the client information management system, complying with data entry requirements, during the interaction at the time the information is being provided What we need from you? Previous call centre experience is preferred Availability between 6.30am and 10pm with flexibility to work 1-2 weekend shifts/month Availability to attend two weeks training Monday to Friday Demonstrated ability to provide a high level of customer service Proven experience with Microsoft Office programs Excellent interpersonal, communication and time management skills Ability to work effectively in a team environment Our offer to you: 4 weeks of exceptional training & development opportunities Excellent salary + Super + $18,550 Salary Packaging + Entertainment card! Opportunity to work from home Private health insurance discounts Corporate benefits with motor vehicle purchasing/leasing/maintenance Travel discounts Annual Flu Vaccinations Access to our Employee Assistance Program The opportunity to make a difference to the lives of individuals who wish to stay at home longer A great team environment that warm and welcoming, with excellent training! Options for additional purchased leave. Keeping our clients safe is our utmost priority. It is a mandatory requirement for all Bolton Clarke employees to be vaccinated against Influenza and Covid-19, and provide evidence of this prior to commencing employment. All Bolton Clarke employees are also required to comply with future legislative changes to mandatory COVID – 19 vaccination requirements Apply today! Our application process takes less than 10 minutes. Click APPLY NOW or if you have further queries about this role, please contact Sophie Caillaux on 0456 228 400 or e-mail at smontes@boltonclarke.com.au.