Logistics and Rostering Australia - QLD, Gold Coast Apply Discounted Private Health Insurance + EAP + Referral Bonuses + much more! Salary Packaging (up to $15,899) + Meal & Entertainment (up to $2,500) Fantastic New Starter Orientation Program + ongoing training opportunity's We are seeking a logistics and rostering superstar to join our vibrant contact centre team as a Customer Service Liaison. We are looking for an individual who thrives in a fast-paced and ever-changing environment and enjoys helping people over the phone. If you are an efficient problem solver who has outstanding customer service skills, we would like to hear from you! This is a full time, fixed term contract offered on a 12-month basis (with the possibility of extension/renewal beyond this) based in our Coolangatta office. The Benefits: Non-for-profit Salary Packaging (up to the value of $15,899 per annum tax free) and Meal and Entertainment Packaging (up to the value of $2,650 per annum tax free) Extensive training, development, and career opportunities (we will support you to complete additional relevant qualifications and certificates) Employee Benefit Discount Program "Reward Gateway" (saving you up to $4,000 per annum across hundreds of retailers) Private Health Insurance Discount (Medibank) Employee Referral Program Employee Assistance Program (EAP) 9 weeks paid parental leave for eligible employees The role: Rostering services and actioning variations to pre-existing services Updating client information Meeting critical deadlines and KPIs associated within a busy contact centre environment Strong communication skills, detail orientated, and customer focused required Updating of spreadsheets and databases About you: You will be someone that is calm and steady during busy periods Experience in logistics and rostering (ideally in an aged care environment) Previous experience working in customer service industry Well-developed communication skills A high level of computer literacy About Us: As a not-for-profit, you can rest assured knowing that we’re always giving right back to those who need it most. We actively seek to include, welcome and value the unique contributions of all people. We encourage applications from Aboriginal and Torres Strait Islander people, people from cultural and linguistically diverse backgrounds, and people with disability. We’re also highly invested in the safety of our team members, with a thorough COVID-safe plan and mandatory vaccinations for all client-facing employees. If you would like to discuss accessibility requirements, preferred communication methods or other possibilities please contact [email protected] . When Successful, you will be required to undertake a national police check and provide evidence of your right to work in Australia. Feros Care acknowledges and pays respect to the Traditional Custodians of this land on which we work. Apply Today! Please click apply below to submit your interest! Please note, there is no closing date and applications will be shortlisted as received, so please do not delay in submitting your interest. Position Description Apply now To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Dom on 0474 656 240, quoting Ref No. 1105786.