About The Role We are seeking a Consultant - Customer Service to join our Advice and Specification team to commence with us on a full-time, permanent basis. This customer service role will be reporting into the Advice & Specification Manager and provides the perfect opportunity to display your exceptional service skills. The primary purpose of this position is to deliver outstanding service for specifiers and our customers which will result in continuous and increased business growth within our Powder Coatings business unit. Additionally, the successful candidate will assist in back-up support and training in Market and Business support activities as requested by the department supervisor. You will be based at our office in Dandenong South with the option to work part time from home. Responsibilities Experience in a technical specification sales role in a similar industry Ability to develop and continuously improve processes and systems Proven customer support experience or experience as a client service representative Track record of over-achieving quotas Desire for leadership and/or overseeing internal training Strong phone contact, handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters Excellent written and verbal communication skills Experience with Live Chat Benefits Give back to your community by using your “Supporting the Community” action day (1 day per year) Enjoy access to the DuluxGroup product ranges at a discounted rate The opportunity to work flexibly – we endeavor to work with our people to allow them to bring their best self to work For parents – a Parental Leave package of 20 weeks paid leave for the primary carer Enjoy true recognition through our various employee award schemes Access to learning and development opportunities to support your growth and development across multiple business units and locations There may be slight variations between Australia and New Zealand or Permanent and Fixed Term workers Skills & Experience Ideally you will be an SAP superstar with the ability to build strong relationships with our internal and external stakeholders, your resume may also demonstrate: Desire for providing exceptional service & advice and continuous improvement Proven experience within customer service/ call centre environments Tech savvy with the ability to navigate across different software platforms Excellent communication skills, both written and verbal Experience using LiveChat or similar software Experience in a technical specification sales role in a similar industry About DuluxGroup DuluxGroup is a leading marketer and manufacturer of premium branded products. We employ approximately 4,000 people in Australia, New Zealand, Papua New Guinea, South-East Asia, China and the United Kingdom. DuluxGroup is made up of six main business areas comprising of 50 well recognised brands, this opportunity sits current within our Dulux business. Dulux Paints and Coatings is Australia’s leading marketer and manufacturer of premium branded decorative paints, woodcare coatings and texture coatings. Culture At DuluxGroup, we are united by a shared set of values and behaviours that guide the way we work. We offer a supportive and collaborative workplace that values a diversity of perspective. We strive for an innovative, flexible and inclusive workplace where employees can perform at their best. DuluxGroup welcomes qualified applicants, regardless of your gender, sexual orientation, race, religion, age or disability. Talent is our only criteria. Let us know if you need any special accommodations to participate fully in the recruitment process. To ensure the safety and wellbeing of our people, this role requires the successful candidate to be fully vaccinated against COVID-19 (or have a valid medical exemption). If you are applying for a role at DuluxGroup, please consider this requirement when submitting your application.